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Frequent Questions asked by the Passengers

  • Enter destination in “drop off” box , select next 
  • A list of vehicle types and estimated fare price will be displayed
  • Select the vehicle type based on your requirement
  • Tap confirm booking
  • Wait for the Yaari Captain to accept your request
  • Once your request has been accepted, you’ll see your Captain’s details , location on your map and an estimated time of arrival at your pickup location
  • You will receive a notification on your app, when your Captain is at your pickup location

If you wish to contact Yaari Captain about a pickup location or talk about other details of the ride you requested, you can do that through the app. Tap on the call icon displayed on the captain’s info next to the Captain’s name.

The Emergency button allows passengers to trigger a real-time Safety Emergency Alert to our emergency response team, the passenger’s emergency contacts and the city police in the rare event of an emergency or incident during a trip.

Instant alerts with complete passenger, Captain and trip will be sent to our specially trained team which is available 24/7 will connect with you immediately. Our response agents can then monitor your trip real-time, provide instant phone support and relay critical trip information to the police.

A minimum fare and based on the time and distance for your trip’s route your ride fare is calculated. Fares may vary by location, the vehicle option you select, and other factors.

You can cancel a trip at any time, before or after a Captain has accepted your trip request. If you cancel when the captain is less than 5 minutes away from picking you up, you will be charged a cancellation fee.

Cancellation fees vary by vehicle type , but are typically between Rs 40 – Rs 100.

Once you enter a drop off location , an estimated fare price will be displayed for each vehicle type, select your preferred vehicle type. Please note that estimates are not guaranteed. A variety of external factors like route actually taken for the ride , duration of the trip etc will construct to the total bill.
You cannot book more than one cab at a time.
You cannot request a specific Captain or car as we give you the nearest cab available to your pick up location. However you select a specific vehicle type
In accordance with local and federal laws in your area, service animals are permitted to accompany Passenger at all times. If you’re planning to ride with a pet, it’s good practice to contact the vehicle Captain who accepts your ride request. Use your Yaari app to call and let the Captain know you’d like to bring a pet. Please help captains keep vehicles clean for all Passengers by bringing a crate or blanket to reduce the risk of damage, mess, Injury to the pet. Some Captains may keep a blanket in the trunk.

Once you enter a drop off location and select Next you will be directed to a page with options of all the vehicle types with the estimated fare price, select as per your preference and confirm booking.

Before a trip starts, YAARI app provides an ETA for when your captain should arrive at your pickup location.

After your trip starts, YAARI app provides an ETA for when you should arrive at your destination.

Please note that ETA times are estimates and not guaranteed. A variety of external factors like heavy traffic or road construction can impact travel time.

If you wish to contact your captain about a pickup location or talk about other details of the ride you requested, you can do that through the app. Tap on the call icon displayed on the captain’s info next to the captains name.

Note that captains may not answer their phones or reply to a text message while driving.

You can cancel a trip at any time, before or after a captain has accepted your trip request. If you cancel when the captain is less than 5 minutes away from picking you up, you will be charged a cancellation fee.

To cancel before a captain accepts your trip request:
1. Tap Cancel Request.
2. You’ll be asked to confirm. Tap YES or NO.

To cancel after a captain accepts your trip request:
1. Tap Cancel Request from the bottom of your screen.
2. You’ll be asked to confirm. Tap YES or NO.

Cancellation fees vary by vehicle type , but are typically between Rs 40 – Rs 100.

Ratings allow us to ensure a great experience for both Passenger and Captain, and we take ratings very seriously. Captains with low ratings may lose access to the app.RATE YOUR CAPTAINAt the end of each trip you’ll be asked to rate your Captain from 1 to 5 stars. You can provide specific feedback about the trip or your Captain. Certain issues like trip price, app issues are not your captain’s fault, so won’t count toward your driver’s overall rating.TIPS FOR RATING YOUR DRIVER– Most riders provide a 5-star rating unless there was a specific issue with the trip – If we see a 1-star rating, it typically means there is a serious problem with a Captain

Hope you found a solution to your issue, If not

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