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Frequent Questions asked by the Passengers
- Enter destination in “drop off” box , select next
- A list of vehicle types and estimated fare price will be displayed
- Select the vehicle type based on your requirement
- Tap confirm booking
- Wait for the Yaari Captain to accept your request
- Once your request has been accepted, you’ll see your Captain’s details , location on your map and an estimated time of arrival at your pickup location
- You will receive a notification on your app, when your Captain is at your pickup location
If you wish to contact Yaari Captain about a pickup location or talk about other details of the ride you requested, you can do that through the app. Tap on the call icon displayed on the captain’s info next to the Captain’s name.
The Emergency button allows passengers to trigger a real-time Safety Emergency Alert to our emergency response team, the passenger’s emergency contacts and the city police in the rare event of an emergency or incident during a trip.
Instant alerts with complete passenger, Captain and trip will be sent to our specially trained team which is available 24/7 will connect with you immediately. Our response agents can then monitor your trip real-time, provide instant phone support and relay critical trip information to the police.
You can cancel a trip at any time, before or after a Captain has accepted your trip request. If you cancel when the captain is less than 5 minutes away from picking you up, you will be charged a cancellation fee.
Cancellation fees vary by vehicle type , but are typically between Rs 40 – Rs 100.
Once you enter a drop off location and select Next you will be directed to a page with options of all the vehicle types with the estimated fare price, select as per your preference and confirm booking.
Before a trip starts, YAARI app provides an ETA for when your captain should arrive at your pickup location.
After your trip starts, YAARI app provides an ETA for when you should arrive at your destination.
Please note that ETA times are estimates and not guaranteed. A variety of external factors like heavy traffic or road construction can impact travel time.
If you wish to contact your captain about a pickup location or talk about other details of the ride you requested, you can do that through the app. Tap on the call icon displayed on the captain’s info next to the captains name.
Note that captains may not answer their phones or reply to a text message while driving.
You can cancel a trip at any time, before or after a captain has accepted your trip request. If you cancel when the captain is less than 5 minutes away from picking you up, you will be charged a cancellation fee.
To cancel before a captain accepts your trip request:
1. Tap Cancel Request.
2. You’ll be asked to confirm. Tap YES or NO.
To cancel after a captain accepts your trip request:
1. Tap Cancel Request from the bottom of your screen.
2. You’ll be asked to confirm. Tap YES or NO.
Cancellation fees vary by vehicle type , but are typically between Rs 40 – Rs 100.